You Have Questions. We Have Answers.
Below are common questions that we often get asked about my clinic and acupuncture in general. Click on any of the questions below to reveal the answers.
Common Questions About Acupuncture:
What can acupuncture treat?
Just some of the conditions that I have worked with:
- Digestive disorders
- Anxiety / Depression
- Fatigue
- Chronic pain
- Insomnia
- Weak immunity
- PMS
- Menstrual cramps
- Menopausal symptoms
- Allergies
- Addictions
- Stress management
- Fibromyalgia
- Injury recovery and healing
- Infertility
Does acupuncture hurt?
No, acupuncture should not hurt. A momentary prick is often felt around the needle as it is inserted, eventually creating a dull pressure or tingling around the area during the treatment. Most people are amazed by how relaxed they feel during and after the treatment.
Is acupuncture safe?
As long as it is performed by a licensed acupuncturist, acupuncture is extremely safe. Acupuncturists are required to use sterile, disposable needles that are discarded after one use. Needles are never re-used.
Will it treat my pain?
Yes. Many people report pain relief after one treatment, but for others it may take some time. The first thing you may notice, however, may not be pain relief. Rather, you might notice improved sleep or less anxiety, all of which are important to the overall healing process.
How many times, and how frequently, will I need to come?
On your first visit, we will discuss the treatment plan that is best for you. For more severe conditions, you may be best served by coming between 2-3 times per week, particularly at the outset of treatment. For health maintenance or more mild conditions, once a week is sometimes often enough. Throughout your treatment, Hillary will track different symptoms or concerns, and determine how you respond to acupuncture. Once your symptoms begin shift or subside, she can work on a plan that is either biweekly, monthly, or seasonal.
It is important to remember that acupuncture builds on itself, thus chronic conditions may take time to improve. And the longer you’ve had an illness or condition, (generally) the longer it takes to heal.
Do you treat children?
Yes, we are happy to treat children of all ages with parental consent.[/accordion]
Common Questions About Our Pricing & Scheduling:
What is Noterro?
Noterro is the online health records system that we use. Prior to your first visit, you will receive a digital health intake via email to be completed online. Please check your Spam filter if you do not receive it.
What's the big deal if I miss my appointment?
Patients often would like a last minute appointment but find the times they want are already booked. If you skip your visit, forget to show up, or cancel without at least 24 hours notice, it means another person is likely not getting the treatment they need. Please don’t miss your visit. I require a payment of 100% of the missed visit if you do not give me at least 24 hours notice, and will send an invoice directly to your email. I truly appreciate you respecting this policy–it helps the clinic run smoothly and ensures that everyone can get the treatments they need.
Do you have a receptionist?
I use a virtual receptionist service that takes my calls when I am with patients. Please leave your message with them, and I will get back to you as soon as I am able.
As of February 2023, Hillary will no longer be accepting insurance.
What are my payment options?
I accept cash, check (made out to Stuart Acupuncture) or major credit cards (Visa, Mastercard, Discover and American Express). Payment is due at the time of service. We also accept HSA debit cards as acupuncture is normally considered a deductible medical expense according to HSA Guidelines. Please check with your HSA provider to be sure.
Where can I park?
There is plenty of parking for our building at 7000 SE Federal Highway, so you never have to worry about finding a spot.
What if I need to contact you at the last minute?
If you need to contact me quickly you can text me at 772-266-8165.
Other Common Questions:
Can you be my primary care physician?
I do not provide primary care medicine. Acupuncture is a wonderful complement to Western medicine, but it is not a substitute for it. If you think you have a serious medical problem (for example a malignant growth, serious infection, or an injury that won’t heal), you need to see a medical doctor. Please do not expect Hillary to diagnose and treat a serious medical condition. I provide complementary care for conditions which may require a physician’s attention (for example, someone undergoing chemotherapy) but I do not serve as a substitute for a physician’s care in those circumstances.
Is there anything special I need to wear or do before coming?
Ideally, you would wear loose fitting pants or shorts. Do NOT wear perfume or scented lotion, out of respect for our patients with sensitivities.
Do not drink alcohol or consume illegal drugs before coming in for treatment. Other than that, just prepare to relax!
Can I listen to my own music while being treated?
Absolutely. Many patients like to bring their own music to listen to while getting treated, especially if they are sensitive to sounds. We play soft music in the treatment room as well, and offer ear plugs and eye pillows for those patients who want a truly immersive experience. If you do bring your own music, please be sure to bring headphones. Video playing, texting, gaming and talking on the phone is NOT allowed in the office.
Is your office perfume and scent-free?
I ask my patients to refrain from wearing perfume during treatment. Some patients are very sensitive to smells, and it is important the the community space be an area where all patients can rest comfortably. We use organic, scent-free detergent for all our towels, pillows and sheets as well.
Can I use my phone during treatment, or watch videos if I use headphones?
No. Smart devices cannot be used during treatment unless as a listening device with the back light turned off. The light is distracting and will detract from your overall experience.